Privacy policy
Last updated: 12 October 2026
Cottesloe General Store (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website, shop with us online, or get in touch with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you place an order, we collect the information needed to process it. This includes your name, email address, phone number, shipping and billing address, and order history. Payments are processed securely by our payment providers, and we do not see or store your full card details.
When you contact us by email, phone or through our website, we collect your name, contact details and anything you choose to tell us.
When you browse our website, we may automatically collect technical information through cookies and similar technologies. This includes your device type, browser, IP address, approximate location, the pages you visit and how you arrived at our site.
How we collect it
We collect personal information directly from you when you place an order, create an account, sign up to hear from us, or get in touch. We also collect some information automatically when you use our website.
How we use it
We use your personal information to:
- process, ship and deliver your orders, including arranging store pickup
- contact you about your order, including confirmations, shipping updates and any issues
- respond to your enquiries and handle returns or refund requests
- prevent fraud and keep our website secure
- understand how our website is used so we can improve it
- send you news, offers and updates, if you’ve signed up to receive them
Marketing
We’ll only send you marketing emails if you’ve agreed to receive them. You can unsubscribe at any time using the link at the bottom of any email, or by contacting us directly.
Who we share it with
We share your personal information only with the service providers we need to run our store. These include our ecommerce platform (Shopify), payment processors, delivery and postage partners, and email marketing tools. These providers may only use your information to provide their services to us.
We may also disclose information where required or authorised by law.
We do not sell, rent or trade your personal information.
Overseas storage
Some of our service providers, including Shopify, store and process data on servers located outside Australia, including in Canada and the United States. By using our website, you acknowledge that your information may be stored and processed overseas. We take reasonable steps to make sure these providers handle your information securely.
Cookies
Our website uses cookies to keep the site working, remember the items in your cart, and understand how visitors use the site. Some cookies are set by third parties such as Shopify and analytics providers. You can manage or disable cookies in your browser settings. Some parts of the site, such as the cart and checkout, may not work properly without them.
Links to other sites
Our website may link to other websites, such as our Instagram. We’re not responsible for the privacy practices of those sites, so we encourage you to read their privacy policies.
Keeping your information safe
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Your data is stored on secure systems provided by our platform and payment partners. No method of transmission over the internet is completely secure, but we work with trusted providers to keep your information protected.
How long we keep it
We keep your personal information only for as long as we need it for the purposes set out in this policy, or as required by law, such as for tax and accounting records. When we no longer need it, we take reasonable steps to delete or de-identify it.
Children
Our website is not directed at children under 16. We do not knowingly collect personal information from children without the consent of a parent or guardian.
Accessing or correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it, at any time by emailing cottgeneralstore@icloud.com. We’ll respond within a reasonable time, usually within 30 days.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first using the details below and we’ll do our best to resolve it. We aim to respond to complaints within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact
For any privacy questions, requests or complaints, contact us at:
Cottesloe General Store
118 Marine Parade, Cottesloe WA 6011
cottgeneralstore@icloud.com
0452 527 017
