Refund policy

Change of mind

We don’t offer refunds or exchanges for change of mind, so please choose carefully and check our size guide before you order. If you’re unsure about sizing, email us at cottgeneralstore@icloud.com, call 0452 527 017, or come in and try one on at the counter before you buy.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or isn’t what you ordered, we’ll make it right. Email us at cottgeneralstore@icloud.com within a reasonable time of receiving your order. Include your order number, a description of the problem and a photo of the item.

Once we’ve reviewed your request, we’ll let you know the next steps. Depending on the issue, we’ll offer a repair, replacement or refund. If we need the item sent back, we’ll cover the return postage for faulty or incorrect items. If you’re local, you’re also welcome to bring it back to the store at 118 Marine Parade, Cottesloe.

Refunds

Approved refunds are made to your original payment method. Once we’ve processed your refund, we’ll confirm it by email. Your bank or card provider may take a few business days to show it in your account.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.

Contact

For any questions about returns or refunds, contact us at:
Cottesloe General Store
118 Marine Parade, Cottesloe WA 6011
cottgeneralstore@icloud.com
0452 527 017